Welcome to Hathras Mishthan Bhandar (“Company”, “We”, “Us”, “Our”).
By accessing or placing an order on our website
1. Company Information
Business Name: Hathras Mishthan Bhandar
Address: Kirana Bazaar, Farrukhabad, UP (Pincode: 209625)
Phone: +91-74407 32909
Email: hathrasmishthanbhandar@gmail.com
Website: https://hathrasmishthanbhandar.com/
2. Products
We sell sweets, namkeen, snacks, and food items.
All product descriptions, weight, pricing, and images are provided as accurately as possible. Variations may occur due to handmade products and batch differences.
3. Pricing & Payment
All prices on the website are listed in Indian Rupees (INR).
Prices may change at any time without prior notice.
Payments must be made online using UPI, Debit Card, Credit Card, Net Banking, or other options made available through our payment partners.
We do not store your card or payment details. All transactions are processed securely by third-party payment gateways (e.g., PhonePe).
4. Order Confirmation
An order is confirmed only after successful payment.
You will receive an order confirmation via email.
We reserve the right to cancel an order if a product is unavailable, pricing is incorrect, or a technical issue occurs. In such cases, a full refund will be issued.
5. Shipping & Delivery Policy
We deliver orders PAN India.
Delivery timelines are estimates and may vary due to weather, distance, traffic, or external factors.
Customers must provide accurate addresses and contact details for successful delivery.
We are not responsible for failed deliveries due to incorrect or incomplete information provided by the customer.
- Same day delivery within Farrukhabad City (Pincode 209625), for the orders placed between 12 AM to 6 PM.
6. Return, Replacement & Refund Policy
6.1 Perishable Food Items (Sweets, Namkeen, etc.)
Since we sell perishable food items:
Returns are NOT accepted once the product is delivered.
Refunds/replacements are provided only if:
You received a wrong item
The product was damaged during transit
The packaging was tampered with upon delivery
The issue must be reported within 24 hours of delivery, along with clear photos or video.
6.2 Non-Perishable Items (If Applicable)
Non-perishable items may be eligible for return if they are damaged or incorrect.
Requests must be raised within 48 hours of delivery.
6.3 Refund Timeline
Approved refunds will be processed to the original payment method within 5–7 business days.
7. Order Cancellation
By Customer
Orders can be cancelled before they are processed or dispatched.
Once the order is prepared or shipped, cancellation is not allowed.
By Us
We may cancel an order due to unavailability, pricing error, or any unforeseen issue.
In this case, a full refund will be issued.
8. User Responsibilities
By using our website, you agree that you will:
Provide accurate information during order placement.
Not engage in fraudulent or unlawful activities.
Use the website only for lawful purchases.
9. Privacy & Data Protection
We value your privacy.
Customer information is used only for processing orders, delivery, and customer support.
We do not sell or misuse your personal data.
Payment information is handled securely by trusted payment gateways.
For more details, refer to our Privacy Policy.
10. Intellectual Property
All content on this website—including text, images, logos, and product descriptions—is the property of Hathras Mishthan Bhandar.
Copying or using our content without permission is strictly prohibited.
11. Limitation of Liability
We are not liable for:
Delays caused by courier partners or external factors
Customer dissatisfaction due to taste preference
Incorrect delivery information provided by the customer
Any health issues or allergies if all product ingredients were mentioned
12. Changes to Terms
We may update or modify these Terms at any time without prior notice.
Updates will be posted on this page with the revised date.
